Refund and Return Policy

Thank you for your purchase from Heritage Bourbon Spot. We are committed to ensuring you have a satisfying experience with our products. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for a Refund

To be eligible for a refund, your item must be in the same condition that you received it, with all original packaging, tags, and seals intact.

  • Damaged or Incorrect Items: If you receive an item that is damaged during shipping or is not the item you ordered, please contact us immediately upon receipt. We will arrange for a return or replacement at no cost to you.

  • Non-refundable Items: Due to the nature of our products and local regulations, we cannot accept returns or offer refunds for open bottles. All sales of liquor are final once the bottle has been opened.

  • Change of Mind: We do not offer refunds or returns for “change of mind” or buyer’s remorse. We encourage customers to review their order carefully before finalizing the purchase.

2. The Refund Process

To initiate a refund, please contact us at info@heritagebourbonspot.com within [ 7] days of receiving your order. Please provide your order number and a detailed description of the issue, along with clear photographs of any damaged items.

Upon receiving your request, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If your request is approved, we will process your refund and a credit will automatically be applied to your original method of payment within [ 5-10] business days.

  • Return Shipping: We will provide you with a return shipping label if a return is necessary. Do not return the item without first receiving our instructions.

3. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

info@heritagebourbonspot.com

Disclaimer: This is a general template and may not be suitable for all situations. Please ensure that this policy complies with all federal, state, and local laws and regulations governing the sale and return of alcoholic beverages.